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Procurement outsourcing means an external team runs part of your day-to-day procurement work, such as RFQs, purchase orders, supplier follow-up and reporting, under agreed service levels. Your team keeps the decisions and the control.
It can cover the transactional work (procure-to-pay, P2P), the wider process (sourcing, category and supplier management), or both. You can start with the transactional work and extend from there. Not sure which activities to hand over? Read what to outsource in procurement, and what to keep in-house →
We can support your entire procurement process. Our work sits in three layers that work together, so nothing falls between them.
What we do. RFQ handling, purchase orders and invoices. Supplier onboarding and vendor performance management. Contract administration. Strategic sourcing, category strategy support, best cost country sourcing, tail spend and collective buying.
How we deliver it. RFQs, POs, invoices and supplier operations run as an ongoing service under SLAs. Strategic sourcing, category strategy and best cost country sourcing can be added to the service, or run as projects.
What we do. Item and master data management: every request is checked against the existing list, existing items are extended to other plants or entities, new codes are created only when needed, and duplicate and discontinued items are removed regularly. Largely automated with Python-based tools, with analyst review. Spend analysis. Procurement analytics, dashboards and tools. Procurement intelligence.
How we deliver it. Master data and reporting run as an ongoing service. Spend analysis, analytics and intelligence can be added to the service, or run as projects.
What we do. SLAs and reporting. Savings compliance tracking (automated). Supplier risk assessment. Supplier diversity and sustainable procurement. Data security and confidentiality.
How we deliver it. SLAs, reporting and security are built into every engagement. Savings compliance tracking is ongoing. Supplier risk, diversity and sustainability can be added to the service, or run as projects.
We support the process from sourcing to payment. You keep final negotiation, strategy and supplier relationships.
We run RFQs, purchase orders, supplier onboarding, master data and reporting. Your team runs sourcing and negotiation.
As above, with our sourcing and analytics team supporting category projects, led by your team.
We agree with you the process, the volumes, the SLAs and the approval rules. You can start with a single process.
We shadow your team, document the SOPs and fine-tune the SLAs with you. After full knowledge transfer, a dedicated team takes over. A process typically goes live within two months.
Turnaround and quality are measured and reported. You keep decisions and a point person in-house.
Once a process is stable and measured, we automate what can be automated. You get faster turnaround, fewer errors and lower cost over time.
PO acknowledgement, 10.6 days to 1.8 days
Different plants often use different items without knowing it, so they ask for new codes that already exist. We check every request against the existing list first. If the item exists, we extend it to the requesting plant or entity. If not, we create it. We also remove duplicate, unwanted and discontinued items regularly. Most steps of this process are automated, with analysts reviewing the output.
material and service codes managed
of standard requests within 2 working days, over the last 12 months
new code requests every month
The process is largely automated with Python-based tools and we are automating it further, with analysts checking the output.
Both results come from real client work. Client names are withheld, and some details and figures are adjusted to protect confidentiality. The results shown are representative of what we delivered.
We do not automate on day one, because automating an unstable process only makes inconsistent habits run faster. So we work in four stages:
We automated most steps of our item master data process with Python-based tools, and are moving toward full automation. Every new request is checked against the existing master before a code is created, and unclear matches go to a reviewer. We also moved savings compliance tracking from a manual process to an automated one. The gain goes to you: faster turnaround, fewer errors and lower cost over time.
Typically 40-60% less than running operations in-house, with stable processes automated over time.
A team of 50+ procurement professionals with experience across 700+ categories, working since 2011.
We manage item master data at scale: about 400,000 codes for one client, with 98-99% of standard requests completed within 2 working days.
Our consulting work in spend analysis, sourcing and analytics feeds the operation, so the process is designed by people who know what good looks like.
Every process has defined turnaround targets, measured and reported. For one client, 9 of 16 SLAs are at 95% or above.
Processes go live one by one, so you can start small and add scope when you see results.
You decide where the boundary sits and commonly keep final negotiation, strategy and supplier relationships, with our team delivering the activities behind them.
Many clients start with a spend analysis or strategic sourcing project and then ask us to run the process day to day. Others begin with outsourcing and add consulting where there is savings to find. Either way, you work with one team that already knows your data. See all our procurement services.
Our team logs in remotely to your network, on workstations built with your own operating system and security policies, using the software you provide. External drives are blocked, your firewalls apply, and we store no client files at our delivery centre in India.
The data you share is covered by a confidentiality agreement, with need-to-know access and a dedicated, access-controlled folder for each client team.
24/7 security personnel, biometric access, CCTV and access control, and fire and disaster plans at our delivery centre in India.
Trained teams, legally binding confidentiality agreements, and need-to-know sharing of information.
Reciprocal NDA with confidentiality clauses. Copyright, work rights and IP assigned to the client. Employee agreements covering IP, data security, non-solicitation and non-disclosure.
Typically the high-volume, repeatable work: RFQ handling, PO processing, supplier follow-up, item master data upkeep, and reporting. Decisions stay with you. Approvals, award decisions and policy remain with your team, and we work inside the approval rules you set. You see all activity through reports and dashboards.
Yes. Many clients keep these three. We can support the whole process, and you decide where the boundary sits. For negotiations, we prepare the fact base, run the RFQs and analysis, and support your team, which leads the discussion. If you prefer, we can lead negotiations for you.
Each process has defined turnaround targets, for example how quickly a PO or RFQ is acknowledged. We measure and report against them regularly and you can review the numbers at any time. For a global energy and utilities group we run five processes under 16 SLAs, and 9 of the 16 are at 95% or above. Targets are agreed with you at the start and recalibrated once the process is stable.
A process typically goes live within two months. You can start with just one: we take on work process by process, and once a process is stable we add the next. This lowers risk and lets you see results before committing further.
We shadow your team first, working alongside them while we document the process as standard operating procedures (SOPs) and fine-tune the SLAs with you. We complete the knowledge transfer before we take over, and processes go live one by one, so the risk is low. A process typically goes live within two months.
Running procurement operations through EmpoweringCPO typically costs 40-60% less than running the same work with an in-house team, and the price includes documented SOPs and agreed SLAs. The exact figure depends on scope and the mix of tasks, and we estimate it for your scope before you commit. Separately, our consulting projects typically deliver 8-12% savings on strategic sourcing.
Both. We first run a process manually until it is stable and measured. Then we codify the checks and build or adopt tools to make it faster and more consistent. For example, we automated most steps of our item master data process with Python-based tools, with analysts reviewing the output, and moved savings compliance tracking from a manual process to an automated one. We apply AI where the data and process are ready for it, not before.
You own the data and the work product. All copyright, work rights and IP are assigned to the client, under a reciprocal NDA with confidentiality clauses. We work transparently, with documented SOPs for every process, so your team can take the work back with the knowledge already in place. We support the handover.
In procurement outsourcing we work inside your environment: our team logs in remotely to your network, on workstations built with your operating system and security policies, with external drives blocked and no client files stored at our delivery centre in India. In consulting projects, the data you share is covered by a confidentiality agreement, need-to-know access and access-controlled project folders. See the security section above.
Our delivery model, with strong SLAs, is our main strength. We recommend keeping one point person on your side to manage your internal stakeholders, with all activities and deliverables behind that role handled by our dedicated team from our delivery centre in India.
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